System Support

System Support

VÍTKOVICE IT SOLUTIONS offers a wide range of system support services for ensuring high availability of offered solutions. The offering covers the areas from network cabling systems, active elements, through computers, servers and network operating systems to operated applications and outsourcing or Cloud Computing services.

Customer's application and technology operability is associated both with data network availability and the reliability of installed communication technology and the offering of application level support.

Services offering are scaled in a broad range of response from reporting the requirement for service intervention execution to technology guarantee and availability within a specific time period (the maximum acceptable outage period for critical applications is defined).

Besides standard servicing the customers of VÍTKOVICE IT SOLUTIONS can take advantage of remote surveillance service. It is an activity that supports servicing and allows preventing error states – so called proactive monitoring.